Lone Star Repair Service

Janelle 2 months ago

Driver was extremely close to hitting every car. Cursed and yelled at multiple cars on 7/25/26 around 10am. Horrible representation of a business.

z. c. 5 months ago

This company is the DEVIL. The state of CT passed a law making it illegal to tow from private property. Lone star does it anyway. If they can get away with it. Why not do it? They towed my car illegally.

Ashwin Sivamohan Edited 8 months ago

Absolute joke of a repair shop. Couldn’t boost an electric car. Definitely do not recommend going there for ANYTHING. If I could give 0 stars I would. EDIT 1 week later: I am a Premier AAA member and had an extremely unprofessional and frustrating experience with LoneStar yet again. Last week, AAA instructed me to call LoneStar’s office directly regarding a tow. When I did, I was told—very rudely—that they could not jump an EV in order to load it onto a flatbed. The person I spoke with insisted I “didn’t know what I was talking about” and refused service. As a result, my vehicle was left stranded during a severe snowstorm. Today, I placed another AAA tow request, and unsurprisingly, LoneStar was again assigned. Instead of providing service, their office called me to complain about a review I had previously written and told me they would not do business with me because I left a negative review. I even stated I would be happy to remove the review if I could simply receive professional service, but I was once again met with hostility and refusal. Due to these experiences, I have now filed a formal complaint with AAA regarding LoneStar’s conduct. This company appears more concerned

Ambvtion K Edited a year ago

Overcharged Update: went to pick up my receipt, employees were very aggressive and rude. One employee or owner (not sure) was mad about my review and thought an attitude was the best way to handle it. Overall thumbs down for this company and also car was NOT fully hooked when owner of vehicle seen it being hooked up. $250 to drop the car that should’ve never been towed when a normal drop is $125. Another update: never yelled at the tow guy. He was actually very chill besides the fact of still charging when car was not fully hooked. The tow man actually agreed with us that there should be sign and only reason police said we had to pay was because the vehicle was on private property. This business isn’t going to last long from what these reviews are saying. Police was called by security and by owner of car. And they came within 10-15 minutes of being called. The wait was due to the fact of the tow was questionable and it came down to the simple fact of the property is private. Police actually agreed tow price was insane and questionable. I added photos for context. There was no way to block the tow guy in even if we wanted to, plus police were on the scene, he could of left anytime.

Kira Salvatore a year ago

Lone Star was quick to respond, professional and honest with their knowledge of replacing my battery and reading the engine alert warning. After being away for 10 days for Thanksgiving, no one wants to come home to a car that won’t start and worrying about what might be wrong beyond a simple battery replacement. Everyone at Lone Star is friendly, reassuring and knowledgeable. Don’t hesitate to call them, they’re great!